33kb's Privacy Policy

1 Introduction

33kb is a safe and trusted online betting and casino platform for players in Bangladesh. We place the highest importance on the privacy of our users' personal information. This privacy policy explains how 33kb collects your personal information, how it is processed, who it may be shared with, and what your rights are.

By using the 33kb website or services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.

2 Information We Collect

When creating an account and using services on the 33kb platform, we may collect the following types of information:

2.1 Information You Provide

• Full name, date of birth, and national ID number (for identity verification)
• Email address and mobile number
• Residential address
• Payment information (bKash, Nagad, Rocket, Upay, or bank account details)
• Username and password for account login
• Messages and information you send when contacting customer support

2.2 Automatically Collected Information

• IP address and device type
• Browser type and operating system
• Your browsing activity on the website and session duration
• Information collected from cookies and similar tracking technologies
• Login time, device used, and geographic location (approximate)

2.3 Transaction Information

• Deposit and withdrawal amounts and dates
• Gaming history and betting records
• Bonus claims and wagering activity

3 How We Use Your Information

33kb uses your personal information for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To provide betting, gaming, deposit, and withdrawal services without interruption.
• Identity Verification (KYC): Age and identity verification to ensure responsible gaming and protect account security.
• Customer Support: To respond to your complaints or questions.
• Fraud Prevention: To prevent illegal activity, fraudulent transactions, and money laundering.
• Promotional Communications: To send bonuses, promotions, and updates with your consent (you can opt out at any time).
• Service Improvement: To analyse user experience and improve the platform.
• Legal Compliance: To comply with applicable laws and regulations.

4 Information Sharing & Third Parties

33kb does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Providers

Only the information necessary to deliver services is shared with payment processors (bKash, Nagad, Rocket, Upay, banks), technology infrastructure providers, and gaming software suppliers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.). These partners operate under strict confidentiality agreements.

4.2 Legal Authorities

If a court or government authority requests information through a legal order, we may provide it in accordance with our legal obligations.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify users in advance.

5 Cookie Policy

The 33kb website uses cookies and similar technologies. Cookies are small text files stored in your browser that improve the functionality of the site.

5.1 Types of Cookies

• Essential Cookies: Necessary for the basic functionality of the site — login sessions, security tokens, etc.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To understand patterns of site usage (anonymous data).

You can control or delete cookies from your browser settings. However, disabling certain essential cookies may cause some site features to stop working.

6 Data Storage & Security

33kb applies industry-standard security measures to protect your information:

• All data is secured through SSL (Secure Socket Layer) encryption.
• Payment information is stored in encrypted form in accordance with international security standards.
• Server access is strictly controlled — only authorised staff can view personal information.
• Regular security audits are conducted.
• Automated monitoring systems are active to detect suspicious activity.

6.1 Data Retention Period

Your information is retained for as long as your account is active and for the period required by legal obligations. Even after an account is closed, certain financial and transaction-related information may be retained for a specified period as required by law.

7 Your Rights

As a 33kb user, you have the following rights:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you can request that your information be deleted (subject to legal obligations).
• Right to Restrict Processing: In certain cases, you can request that the processing of your information be limited.
• Right to Data Portability: You can request a copy of your information in a structured format.
• Right to Withdraw Consent: You can withdraw consent for any processing that is based on your consent.
• Right to Opt Out of Marketing: You can stop promotional emails or messages at any time.

To exercise any of the above rights, please contact our support team. We will respond to your request within a maximum of 30 business days.

8 Protection of Minors' Information

33kb strictly does not provide services to anyone under the age of 21. We do not intentionally collect information from anyone under 21. If we become aware that information about a minor has been collected accidentally, we will immediately delete that information and close the associated account.

9 International Data Transfers

33kb operates primarily to serve players in Bangladesh. Servers used for data processing and storage may be located in various countries. Regardless of where data is stored, the same level of protection described in this privacy policy will apply.

Third-party service providers (such as gaming software suppliers) may process data in their own countries. In such cases, we ensure that they also comply with applicable data protection standards.

10 Third-Party Links & Services

The 33kb platform may integrate third-party gaming providers (Evolution Gaming, Pragmatic Play, Spribe, NetEnt, Microgaming, Ezugi, etc.). These providers have their own privacy policies that apply to their services. We are not responsible for their data collection or processing practices, but we only work with trusted and reliable partners.

11 Policy Changes & Updates

33kb may update this privacy policy from time to time. If there are any significant changes, we will notify you in the following ways:

• By displaying a notice on the website
• By sending a message to your registered email address
• By showing an update notification when you log in to the platform

If you continue to use the platform after any changes, you will be considered to have agreed to the terms of the updated policy. We therefore recommend reviewing this page regularly.

12 Contact Us

If you have any questions or concerns about this privacy policy, or if you wish to exercise your data rights, please contact us through the following: